Operations + People

You wouldn’t trust an intern with your brain surgery, so why take the risk with your business?

Implementing a new eCommerce or ERP solution is equally life threatening to your business. Our team of experienced experts are on-hand to make sure your business change project is a success. We help to align people, processes and platforms to make the implementation as smooth and pain-free as possible.

A successful business change project relies less on technology adoption and more on people and culture. According to McKinsey, 69% of the most effective change programs offered training before and after go-live. Onboarding, training and re-skilling are vital stages of our project management plans.

With potential delays and costly consequences lurking around every corner. We go beyond simply managing projects by milestones and co-ordinating activities task by task. We instil proper governance and accountability.

- Clear Communication
- Alignment & Onboarding
- Fit and Function
- Clarify Roles and Responsibilities
- Risk Escalation Process
- Thorough Training

If you’ve invested in a new end-to-end eCommerce solution but don’t know how to use all the tools it offers, then you haven’t transformed, you’ve simply built a façade. We provide ongoing maintenance, eCommerce consultancy and support to make sure you realise your potential online.

Our logo is an infinity sign for a reason - because we believe success online depends on continuous improvements across the entire customer journey.

We understand that our solutions are at the heart of our customers' businesses. That's why, when issues do occur, they need to be dealt with promptly and efficiently. Our helpdesk professionals and account managers have many years' market-specific experience which means that they understand the implications for your business and don't focus solely on the software.

We offer dedicated support throughout your implementation and after go live to ensure your project’s a success. Our team is available 7 days a week, 365 days a year to support you, whenever you need us.

To ensure a smooth transition from implementation to on-going support, we involve our Support staff in the implementation process so they fully understand your solution and have the opportunity to meet and build a relationship with you before go live.

Support doesn't just mean responding to issues - it's best when it's proactive - helping to identify potential problems before they impact you. That's why we use powerful automated monitoring services that give us visual KPI's about the performance of your solution.